Residential FAQs

Q: Why choose Custom Painting, Inc. for my house painting project?

A: We have been painting houses and businesses around the San Francisco Bay area since 1982. We are locally owned and operated. In over 40 years, Custom Painting, Inc. has maintained a consistent track record of delivering quality work and excellent customer service.

Over the decades, clients have expressed their appreciation for the quality of our professional workmanship, whether we painted their home or business. Since the founding of our company, Custom Painting, Inc. has become a leading residential and commercial painting company among the many in the Bay Area. Check out our video testimonials with some of our satisfied customers.

Q: Are you licensed?

A: Absolutely! Our state contract license no. 512717.

Q: Do you carry insurance?

A: Yes. We consistently carry liability insurance in the amount of $4,000,000.00. We also carry worker’s compensation insurance to cover all our employees.

Q: Do you provide references from prior painting projects?

A: Yes, we will gladly provide several local references upon request.

Q: Will you provide a free estimate?

A: Yes, we will provide a free estimate and a consultation.

Q: What are the important traits to look for when deciding to hire a paint contractor?

A: There are many key factors to consider when looking for an experienced painting contractor for your next residential painting project.

Confirm the contractor is licensed, insured, and bonded. Also, search for a contractor with enough general liability and worker’s compensation insurance. Of course, find an experienced contractor capable of completing the painting project within your allotted time frame and budget. Contractors who offer a free estimate and local references are deemed to be reputable and trustworthy.

Q: Do I have to stay at home while your paint crew is working on-site?

A: Absolutely not. Many of the customers we work for are away during the time our crew is painting, but if you prefer you can stay at home. We hire only skilled, experienced, and trustworthy painting professionals. To ensure our team is trustworthy, we complete a background check on them before they are hired. You can trust your home is in good hands when you hire us. If you are away at work, taking a day trip, running errands, or traveling for a few days, our painting crew will focus only on their work to ensure the results are excellent, and that it is done within your timeframe and budget.

Q: How long will it take to complete my job?

A: It is difficult to give you a specific answer for this question. No residential paint job is the same. The timeline will likely vary from one home to another.

We will do our best to complete residential paint projects within a week. However, unforeseen situations may occur that affects how long it takes to paint a home. Here are some things that may affect the length of the project:

  • The size of the home. Larger homes will likely take longer than smaller homes.
  • The condition of the surfaces to be painted.
  • The total number of walls that are to be painted.
  • Are the walls textured or not? Textured surfaces generally require more time to paint than smooth, flat surfaces.
  • The weather especially when painting the exterior of the home. Damp weather can also affect interior painting.
  • The experience and skill of the painters who painting your home.

Q: Will you use latex or oil-based paint?

A: As a general rule, unless requested to use a different type of paint, we will use water-based latex paints for interior and exterior residential paint jobs. Today’s latex paints are a great choice for regular home painting applications.

Latex paint is easier to apply and will dry much quicker than most oil-based paints. Many latex paints contain a unique formulation to resist fading, mildew, and mold. Some latex paints are also more environmentally friendly than standard oil-based paints.

The biggest benefit of oil-based paint is that is more durable and stain-resistant than most latex paints. A major drawback of this type of paint is the pollution caused by the solvents in them. The solvents, when they evaporate, become volatile organic compounds (VOCs) as the paint dries. These fumes are considered to be toxic. Most oil-based paints are deemed to be health and environmental hazards. These toxins are why oil-based paints are not as popular as they have been in the past. In fact, some states have banned their use. As this trend continues, you will eventually only be able to find latex paints for residential painting jobs.

Q: Will my personal property be protected from paint?

A: When we complete interior painting, we suggest you remove any delicate and breakable items from the room. Things that are too large to move out, we will move them to the center of the room, and then protect them with clean drop cloths or plastic sheeting. We will also add painter’s tape to areas that should not be painted.

When doing exterior painting, we will cover shrubs, grass, flower beds, and items near the exterior surfaces to protect them from paint.

Q: What type of warranty do you offer?

A: All structural building work we do comes with a one-year warranty. We can also offer an extended warranty if it is something you want. We offer a one-year warranty for work completed on floor surfaces.

Q: Do you charge a fee for an estimate?

A: We do not charge to provide an estimate for your residential painting project. Call us at 925-686-0903 or fill out our form to schedule an appointment with our estimator for your free estimate.

Q: When do I pay you for the work you do?

A: Our contract will include the payment schedule outlined in it. We will send an invoice according to and expect payment as outlined in the agreement.